Terrible Customer Service

I was unfortunately involved in a car accident last week which was not my fault and now my insurance is being increased by almost 34% as the person at Telesure who is handling my claim, says I did not disclose the claim I had in 2013 for the hail damage on my previous car. I do not believe that this is true as I would never withhold information as I know how important it is to give the correct information through.<br> <br> I was also told when registering my claim on 31/08/2015,that my premium is going to increase to about R760 (I do not have the exact amount with me). I still wrote this down at home on a piece of paper and now all of a sudden Virgin Insurance has NO knowledge or note about this. I am very unhappy with the service I have received as the consultant, Ziyaad Landis, was also very rude when I said that this increase is not acceptable as I did not withhold information. He said to me well you have two choices, you either accept the increase or I cancel your insurance. <br> <br> Guess I will be gathering some new quotes as you don't care at all about keeping customers.<br>