Terrible customer service

A pipe burst at my home. It took me the full day and over an hour talking on the phone and tearing my hair out to get them to send somebody to take a look at the problem. Almost two days later and I still don't know whether it will be covered by my insurance, never mind when it will be actually fixed. If I knew that this was going to be the process I would have fixed it myself. Having to go days without water does not make this a service I would recommend to anybody.