Terrible Customer service

I phoned in to query a recent increase of my premiums, I was trying to explain my situation when Nolwazi kept on interrupting me, was speaking while I was speaking and seems to lack Listening skill required or a customer service position such as hers.<br> <br> When I expressed my frustration with her at this and told her how rude she was being, she then proceeded to argue with me, that she was not being rude.<br> <br> Eventually I was put through to a different person in another department who was far more professional and friendly.<br> <br> I would recommend that Nolwazi received training for her listening skills as well as conflict handling. I was about ready to cancel my policy!!!