Scratch & Dent - No response

A claim was logged for scratch & dent in November 2014. <br> To date I am still awaiting for my vehicle to be repaired. Virgin lost document, and they don't reply by email. <br> My vehicle went for inspection first week in May. Telephonic communication was that my car will be repaired first week in May. I am still waiting for Virgin to respond. Does it take more than 8 months to get repairs done?? And my premiums keep increasing. I requested cancellation a month ago, and that has not been done!