Refund outstanding for over a month

Since the 28 January, Virgin Money has been PROMISING to refund me for premiums that were incorrectly deducted from my account. <br> <br> I keep getting told that the refund has been approved/processed but IT HAS NOT. When I call customer service, they speak to claims who then say the money will be in my account within 48 hours. It is over a month later and still no refund !!<br> <br> I was assured during my last call that this matter would be escalated to a customer service manager as the claims department has continuously defaulted on their promises, but am now told that \all managers are in a meeting"??? <div><br></div><div><em>(Supplier name changed from Virgin Money South Africa to Virgin Insurance by Hellopeter.com)</em></div> """