Poor attitude and response after report and claim

On 14 February I was involved in a serious accident . Some of my personal possessions went missing at the scene. After a lot of problems with the claim for my car with another company I on 20 Feb reported my loss to Virgin Money. A person took the initial details and on 21 Feb called to complete the details. She said that the consultant Yolanda would call me back soon. Well on 24 Feb I enquired when I would be contacted to complete the claim. Another person then called and took down some more info with a promise that Yolanda would call. Straight after this conversation my lady friend was called and harassed about the accident details and details about me.<br> I have also been told that without back up documents it will be difficult to process the claim. How long do you have to keep documents.<br> I think that Virgin Money is happy to collect the money every month but does not like to pay out. Their attitude that seems to say you are lying is very obvious.<br> I really will never recommend them to any of my family or friends <div><br></div><div><em>(Supplier name changed from Virgin Money South Africa to Virgin Insurance by Hellopeter.com)</em></div>