Not receiving my insurance schedules

I have now called Virgin Money Insurance about 8 times in the last month, as well as sending an email, and each time I request them to email me the insurance schedules for both of the policies I have with them. Every time, after reconfirming my email address, the consultant tells me that I will definitely receive it this time and if it doesn't work a manager will look into it. However, I am still waiting for my insurance schedules, all the promises appear to be empty promises. My need for these schedules is that I have noticed a massive increase in my monthly premiums, without receiving any notification from Virgin Money Insurance and I have added vehicles to the policy in the last couple of month. please Virgin Insurance, get your customer service or technical issues sorted out