Insurance when you need it...

I was involved in a car accident and when I called to get my car towed I was told that I was not in the system. my car has been with a panel beater for some time now and when they were processing my claim they wanted to tow the car and have it assessed by their own loss adjuster. the panel beater required release fees which I was instructed to pay. I don't understand how this becomes my liability when I have insurance and they failed to tow my car. not to mention that it has been over a month since I registered the claim and the assessment was only done two days ago. these insurance people are ******* and they sell us a product promising that we have nothing to worry about when these unforeseen circumstances arise but no, its all a lie, they try by all means to cheat their way out of paying when in actual fact you have been paying your premium every month without fail. they fail you when you need them the most. I can never get through to the people handling my claim and they never reply to my emails. everything is dragged and your spirit is crushed by the fact that your car is damaged and that your insurance is giving you the run around. <div><br></div><div><em>(Supplier name changed from Virgin Money South Africa to Virgin Insurance by Hellopeter.com)</em></div>