Don't Care Attitude Really Disappointing Me

<br> I have been a client for quite a couple of years now and regret that I listened to the referral when I did. <br> <br> The first claim I ever turned in was a total disappointment. We had a burglary at our home at Nov 2013. The consultant said sorry but there is no one that can help me and I need to sort out the house preparations on my own. Bear in mind that this was a week before we planned to leave town and we were in utter unsafety, as no door or gate locked.<br> We got the house to lockable state again and the rest of the damages were left as is. As a result our front door is badly damaged, and no one came back to me as promised to help me sort this out. It is still damaged.<br> We were not given the assistance that we were promised.<br> <br> Earlier this year, I received a letter that my car premium is going up by a LOT (17% if I recall). This after I have never had an incident or claim on the vehicle.<br> <br> Then, when I finally did put in a claim for scratches, I was told that I will get a courtesy car while the car is in the panel beater. This of course was an empty promise.<br> <br> I have already moved my vehicle and is strongly contemplating moving building and home contents as well to a caring insurer.