Determined to keep a loyal customer

My monthly premium was becoming higher than I budgeted for and was considering getting a quote from another insurance company to bring the cost down. I called the call centre and spoke to Mohammed. He assured me that I was important to them as a customer and offered to discount my premium, with the cover remaining the same to keep my business. I am very grateful for the assistance I have received and Virgin money lived up to it's slogan: \Insurance like it should be"!"""