Contested premium increase & lack of feedback

I wonder what would Sir Richard Branson make of such sloppy service.....<br> <br> Complaint on Policy number: ***<br> <br> Second time in a row just last night (28 September 2015) once again Virgin Insurance deducted a total sum of R1 253-53 October premium instead of the usual amount of R797.97. WHAT IS GOING ON????<br> I'm still awaiting \super-efficient"promised 48-hour turn-around response on my first query e-mailed last week already to the seemingly unmanned [Email Removed] .....On 28 August 2015 Virgin Insurance deducted a total sum of R1 253-53 September premium debit order instead of the usual amount of R797.97. <br> <br> Please explain and advise how this will be rectified. Note my new e-mail address and contact mobile details: [Email Removed] and ***.<br> <br> Yours sincerely<br> Busi Pilane<br> (ID: ***)"""