Claim not paid

Our cleaner stole our Jewellery <br> <br> We logged a case with SAPS and got quotes as requested<br> <br> The assessor came to our house and took photo's of everything form the bath rooms to the Garages, to see if we not under ensured (this was strange to us as the jewellery was ****** not our house hold and tools )<br> <br> After a few i got a message , saying I must call her she needs to call me as the calls are being recorded.<br> <br> The conclusion was that they will NOT be settling the claim due to the following:<br> 1. We took to long to log the case with SAPS (My wife is pregnant and she does not wear her wedding rings , fingers are swollen, when we discover the items ****** she was long gone, and we don't wear expensive jewellery everyday, BROUGHT UNDER ASSESSORS ATTENTION)<br> 2.We did not have certificates for jewellery ****** (when I bought this jewellery 13 years ago no certificates was given to me, and some of the items was gifts , some given to wife by my ****her who's passed on, AGAIN BROUGHT UNDER ASSESSORS ATTENTION)<br> <br> THEY MADE US FELT LIKE WE NEVER HAD THESE ITEMS IN THE FIRST PLACE, LIKE *******.<br> <br> WHY DO THEY ALWAYS LOOK FOR REASONS NOT TO SETTLE THE CLAIM <div><br></div><div><em>(Supplier name changed from Virgin Money South Africa to Virgin Insurance by Hellopeter.com)</em></div>