CLAIM NOT DEALT WITH SUFFICIENTLY BAD SERVICES

I am a client since Nov 2012. My car had a accident on the 11 Oct 2015 and had been written off by the assessors. The claim was completed only on the 3 Nov 2015 and the results were no payment for the claim based on their fact that the car is insured in cape town adres and the accident happened in King William's Town Eastern Cape adres. I Followed up with this claim as nobody have ever come back to me as i have to do all the calling and i was inform the manager will contact me soon that is from the 11 Oct until the 3 Nov 2015 i have not once received a call from them. I phoned on the 30th of Oct 2015 to find out what is the hold up and i was told they are waitin on my car registration papers which i took to the the 2 Nov 2015 and sign the transfers and was again told that the manager will contact me. I followed up the next day and was told that my claim is invalid and i must just collect my papers and car at assessors premises. Reason i have failed to updated the adres from cape town to kind William's town and that my premiums should have been adjusted and the risks is different. Said i can despute. The email [Email Removed] is not working . Unprofessional