CAR THEFT & NO RESPONSE

On the 28th February I was in a bumper bashing, reported to Virgin money insurance on the 02nd March. Service was very effiicent and I received feedback at each point of car pick up, car inspection and car option request for review, which took place on the 06th March 2015. During the last engagement on the 06th I was asked to select a centre where the car wil be fixed and Rivonia was selected. On the 11th March I received a call asking me to select a fitment centre again and here the angst commenced. I then spent approx 5 hours on the phone being transferred from person to person as no one was willing to tell me where my car was nor the status of the process. For R6000 worth of damage it is not known why two weeks later no information can be shared with me about my car. Besides going to the police or tracker to locate the car, I am left speechless that this company is not willing to assist even though all premiums are up to date and this is the very first instance of such event.