billed for no service part 2 - AND **** TO

I reported Virgin for billing me on a mend-a-dent service that they were charging me monthly for > 2 years since sold my car and cancelled my virgin insurance in 2012. I requested the audio recording of this cancelation to remember what was said.<br> While I had not yet received the audio file,I was told by Shannon Erasmus(consultant) that HE listened to the recording of me cancelling my policy and I cannot get the money back since the operator TOLD ME that my main policy will be cancelled BUT the mend-a-dent service is a different policy and that I have to go to the bank to cancel this policy separately. <br> I couldn't defend myself since it is more than 2 years ago and I cannot remember what was discussed when I cancelled this policy. I then received the audio recording and after listening to it I realised that Shannon **** to me! In the audio recording: 1) I told the operator I am cancelling my policy since I am SELLING my car.(why keep the mend-a-dent if selling the car?? 2) Operator did not mention anything about the mend-a-dent service that I have to cancel it separately (in fact this was the same policy nmr as the main policy) 3) she told me the policy is now cancelled.<br> <br> LIES!