Bad Service

I insured my car with Virgin Money. Had an accident on October 2014, the insurance gave me a hired car from Budget. Whilst my car was with the panelbeater the insurance phoned me to say I must take the hired car back to budget. I was not happy about that as it was not my fault that the repairers took long to repair my car. I complained and the insurance did nothing. I had to find alternative means to transport myself to work. <br> My car came back from the repairers and it had a funny noise that was not there before. Informed the insurance. They told me to take the car back to the repairers. Found out that the noise was as a results of the accident. My car was taken to the dealer, from the dealer to their mechanics. In this period I was the one phoning the insurance to find out what is happening with my car. They have never phoned me. It took them 4 months to tell me that the damage is beyond repairs. Early this month I was phoned and they gave me 2 options pay out or buy back. I chose pay out. They advised that the pay out will be R158000. Only R43000 was deposited in my account on 10 April. Until today the insurance has not contacted me to tell me what is happening with my claim <div><br></div><div><em>(Supplier name changed from Virgin Money South Africa to Virgin Insurance by Hellopeter.com)</em></div>