Add-on services: I scratched my car late September

We are now on date 11/11/15 (6 weeks & counting) and my car has not been repaired. I reported my incident to the add-on services department & was directed by Virgin to a company of their choosing. I went to AutoMagic, as directed, on 03/10/15, for the assessment. My ref number: VIR302705. Virgin told me they would correspond with me within 48 hours after the assessment of the damage to my car. I waited a few days & phoned and to ask what was taking so long? I was told that AutoMagic was taking its time sending the photos