Shocking service from Old School SA

We wanted to support local business but this company's exchange and refund policy is not only poor, but their customer service is shocking! They require R100 from the consumer to do an exchange or refund. Needless to say, nothing happens until payment is done. When told that Aramex will collect the following day at a specified time, we made the necessary arrangements for someone to be available. It is now a week later, and, despite me frequently communicating with Old School's support team expressing my discontent with their service, the item has still not been collected. The least I would have expected is a waiver of the R100 as compensation for such poor service and lack of communication on their behalf.