Shocking service

I ordered 2 jerseys from them on 23 November - as per the website both items in stock. I received an email confirming order and stating: Due to processing thousands of orders, your order may take anywhere from a few days to two weeks to ship.

On 23 November I received an email that my order is on the way with a tracking number, but the tracking number does not exist on the Aramex website. I queried this on 25 November with a reply on 27 November that it could be due to various reasons such as a high volume of orders, a technical glitch in the ordering system, or a human error in processing hence the tracking link not working.

On 28 November I requested feedback on the Facebook page, I received feedback that it was in fact a system glitch sending out tracking numbers and my order will be shipped shortly.

On 4 December I followed up again just to get an update that one of the items I ordered is a pre-order item which is causing the delay. Nowhere in previous communications was this communicated. I stated that this was ordered on behalf of a friend in NZ and I need to take this with me when I go on holiday on 11 December, so I need it by 8 December. Or I would need a refund as this would then defeat the purpose.

And since this message on 4 December I have not heard anything from Old School SA. There is no telephone number where you can contact them - only Facebook Messenger or an email address with generic responses.

Very Disappointed!