Repeatedly Disappointed, Poor Service and Lack of Support

I’ve tried to give Old School multiple chances, but after several disappointing experiences, I’ve decided I will no longer be supporting this brand.

My first bad experience was when I purchased a Springbok top for my husband. It took over three months to arrive, and during that time, I received little to no help from the “support” team.

The second time, my husband was gifted a shirt that we wanted to exchange for a smaller size. We were told we’d have to pay for the exchange, which is completely unacceptable for a t-shirt that costs over R1,000.

And now, this current order has been just as frustrating. I received no updates until I sent multiple emails, and even now, the tracking information is inaccurate, still showing an expected delivery date of 7 November.

It’s incredibly disappointing to see the same issues repeat themselves: poor communication, no accountability, and no sense of customer care. I genuinely hoped for better, but this experience has made it clear that the brand doesn’t value its customers.