AN
Avu N
1 reviews | Active since May 2021
29 May 2026, 01:32
Refund not process for over a week now
I am extremely disappointed by how things are don at your gate branch. I am still awaiting s refund from Sunday and seemingly no one knows wha to do. The credit was not refunded to my wallet. When I call them, their excuse is the head office is supposed to process he refund. Its been a whole week of being sent from pillar to pist and the installment is still the same even though one Tshirt was returned
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Old School SA's replyOfficial
29 May 2026, 10:09 Good day, AvuThank you for your email and for bringing this matter to our attention.We sincerely apologise for the frustration and inconvenience caused regarding the refund for ODS141581. We understand how disappointing it must be to experience delays and conflicting information.Please be assured that we have escalated the matter to the relevant department for urgent attention. A Customer Service Agent will be in contact with you shortly regarding the refund process and further assistance.We truly appreciate your patience and understanding while we work to resolve this matter as quickly as possible.
Old School SA's reply29 May 2026, 10:09
Official
Good day, AvuThank you for your email and for bringing this matter to our attention.We sincerely apologise for the frustration and inconvenience caused regarding the refund for ODS141581. We understand how disappointing it must be to experience delays and conflicting information.Please be assured that we have escalated the matter to the relevant department for urgent attention. A Customer Service Agent will be in contact with you shortly regarding the refund process and further assistance.We truly appreciate your patience and understanding while we work to resolve this matter as quickly as possible.