Order Missing Item & No Response From Old School

I purchased two items — a Springboks sweater and a cap — on 24 November 2025. I received my order on 8 December, only to find that the cap was missing from the package.

I reached out to Old School for clarity on 9 December 2025. They acknowledged the mistake and informed me that one of their team members would get back to me. It is now 11 December 2025, and I still have not received any update. I even sent a follow-up email on 10 December, which has also gone unanswered.

If the error was on their side, I would expect prompt action to resolve it. Instead, this has caused delays and inconvenience for me, especially since the order was meant to be gifted and likely won’t arrive by the intended date anymore.

As a first-time purchaser, I have had a bad experience with Old School and I definitely will not be making another purchase from them. Yes, they have wonderful items, however, they clearly do not value customer service.

I would appreciate a response from Old School as soon as possible or alternatively a full refund.