Faded top, no customer support

I have 4 Old School tops. They will be my last ones. The collar of my Springbok top faded after one wash. Upon returning it I was told that I must return it to Big Blue where I bought it and Old School will not replace it. I have never heard anything this absurd. Are they selling sub-standard items to Big Blue then, making such a return their problem? What is Big Blue going to do now? Obviously send it back to Old School with the same complaint. Sorry, you have seen the last of me and anybody in my family. Dr André Cilliers.