Extremely Disappointed with the Service and Support

I placed my order on the 1st of December after being told via WhatsApp that the ETA for delivery would be 8–12 days. It’s now well past that timeframe, and the order status has not changed once since the day I placed it.

I reached out to support multiple times and was told that a team member would contact me — yet no one ever did. Every reply I received was generic and offered no real update or solution. I also explained that I needed the order before the 15th of December due to holiday plans, but that urgency was completely ignored.

My patience with their online support is finished. If you’re considering ordering online, I would strongly suggest thinking twice before doing so. The lack of communication and follow-through made this a very frustrating experience.

I hope this feedback helps improve their service, but based on my experience, I won’t be ordering again.