Worst ISP

It is now 11:47 on the 24/03/21. I have been without my internet service since midnight. I have been on a call with an agent(who called me because of my previous post on here) and after her telling me that she can see the payment was made at 8pm last night(23/03/21) and it reflects she doesnt know how to reslove it, i was told "i dont know how i am going to resolve this" from an agent, i then asked to speak to her manager just to be told she will escalate it because she can also see the payment has been made at 8pm and its there. I was then told from the manager shes making this a priority case and she will contact someone at Vumareach, just for her to call me an hour later again telling me she doesnt have feedback yet from the whatsapp message she had sent to the person at vumareach, i then get told from her shes going to escalate it to her manager and that she will call the person at vuma and get back to me,(which by the way hasnt happened yet and its more than an hour later. And as per the agent i was a mitchells fibre customer which is wrong as ive never signed up through them i singed up directly with Vumareach, so the payment i made according to what ive been told was for another installation at the same adress! Its now been 12hours since ive been without internet yet ive made payment. After telling the manager who i had spoken to that i myself need to do work and also have escalations etc i need to deal with, she tells me i should use my mobile data to hotspot. So i should use my data for work but ive paid for a service im not getting, but what i am getting though is alot of excuses each and everytime. And im pretty sure ill be contacted again about this post and my services will still not be restored! Way to Go Coolideas you guys really dont know the definition of CUSTOMER SERVICE and keeping your customers happy.