1 reviews | Active since May 2015
Kids transportation disaster
Whilst away in Turkey on holiday knowing my history of poor serve delivery with them and the driver constantly being late not arriving on time and then making excuses for not showing up I sms the Co ordinator of the lifting Elanor to confirm my kids transportation for a particular day only to find they had left my kid at her pick up point for 1 hr.The child now stranded at madressa calls me urgently in Turkey.Frantically I call cool kids to find out what the problem is and the excuses I received were horrific ranging from ur child was not on out list to the last one being no ur son told us ur daughter was not to be collected. Since we does a children's cab company listen to kids with regards to where and who needs to be collected. Do they not call an adult to verify. They have taken no responsibility for the error and the haven't even apologised and when I complained they rudely cancelled my contract but when i wnted to cancel they held me by my notice period of 1 month.i was prey once again to the very reason I wnted to cancel. I am disgusted in the service I received for the price they ask and as a parent u think ur child is safe but sadly they are not.STILL WAITIN 4 THE REFUND
Safety and reliability are at the forefront of our child-centred operation. With that said, we exist in a joint effort with parents. In circumstances where we are not made aware of a parent's departure from the country, it becomes increasingly difficult to manage collections in the safest way possible.
Whilst cognisant of an issue on 12.5.15, it is necessary to reiterate that the driver who dropped your son off, was at the collection point at the time of your daughter's collection (verifiable by both the tracking reports & on board cameras we have installed) & was told she was not there. Per Madressa rules, she was not permitted inside to search, as would be been our normal protocol. Subsequently several of your family members simultaneously called in giving varying, conflicting instructions . This untenable situation denied us opportunity to rectify (by sending a vehicle back within a few minutes).
After explicit instruction from yourselves, we confirmed release from the contract immediately & processed your refund which was paid on 15.5.15.
We reiterate our apology for the specific communication breakdown & wish you all the best in securing alternate, suitable transport.
Safety and reliability are at the forefront of our child-centred operation. With that said, we exist in a joint effort with parents. In circumstances where we are not made aware of a parent's departure from the country, it becomes increasingly difficult to manage collections in the safest way possible.
Whilst cognisant of an issue on 12.5.15, it is necessary to reiterate that the driver who dropped your son off, was at the collection point at the time of your daughter's collection (verifiable by both the tracking reports & on board cameras we have installed) & was told she was not there. Per Madressa rules, she was not permitted inside to search, as would be been our normal protocol. Subsequently several of your family members simultaneously called in giving varying, conflicting instructions . This untenable situation denied us opportunity to rectify (by sending a vehicle back within a few minutes).
After explicit instruction from yourselves, we confirmed release from the contract immediately & processed your refund which was paid on 15.5.15.
We reiterate our apology for the specific communication breakdown & wish you all the best in securing alternate, suitable transport.