Zero Service for Superfund Provident Funds

I have been attempting to contact OM regarding my Superfund Provident Fund withdrawal since August 2020, with no resolve. I have called (numerous times, for hours at a time, incurring hundreds of rand in airtime), emailed (and received an automated response) and WhatsApped (also with automated response). All of these attempts at communication have rendered NO RESOLVE.

I was placed on TERS from April and have been retrenched as of 31/07 and urgently need to withdraw the funds owed to me from 2016. I am at a loss as to next steps.

I understand many people may be working remotely due to Covid19, but it seems every business has accommodated these adaptations apart from OM.

I would not recommend to any family and friends in investing their precious lifesavings with Old Mutual.