ZERO REGARD FOR PAYING CUSTOMERS

I HAVE HAD A DISABILITY POLICY WITH OLD MUTUAL FOR SEVERAL YEARS NOW. QUICK TO DEBIT MONTHLY & INCREASE BUT WHEN I REQUEST SOMETHING SIMPLE AS A PAYING CUSTOMER IT IS A LIVING HELL TO GET ANY RESPONSE. MY POLICY NO. IS ***5. I AM SO ANGRY - WE ARE BEING ********** LEFT, RIGHT & CENTRE BY BANKS, INSURANCE COMPANIES, MEDICAL AIDS, SECURITY COMPANIES - EVERYTHING IN THIS COUNTRY IS IS A SHAMBLES. PEOPLE NEVER ANSWER TELEPHONES BECAUSE THEY ARE EITHER TOO LAZY OR TOO TIRED OR TOO BUSY EATING, THIS IS A LIVING NIGHTMARE AND I WROTE A LETTER ON 19 SEPTEMBER. TODAY IS 6 OCTOBER. USELESS ESTABLISHMENT - TOTALLY ***********