KS
Kagiso S
1 reviews | Active since Dec 2014
01 Jan 2025, 17:42
Zero out of 100 for service . Claim still not paid
The worst ever service . Made a claim and Cancelation of a policy 4 weeks ago . Went to the branch three times and I still don’t have my money . Pathetic service and will be cancelling all my accounts with you
Helpful (0)
Replies (5)0
Replies (5)
Old Mutual's replyOfficial
01 Jan 2025, 17:47Hi Kagiso,
We've received your review and are truly sorry for the service you experienced. Your feedback is crucial to us, and we're committed to a detailed investigation to address your concerns. Expect a follow-up from us during business hours to resolve this matter to your satisfaction.
Warm regards,
Old Mutual Complaints Management
We've received your review and are truly sorry for the service you experienced. Your feedback is crucial to us, and we're committed to a detailed investigation to address your concerns. Expect a follow-up from us during business hours to resolve this matter to your satisfaction.
Warm regards,
Old Mutual Complaints Management
Old Mutual's reply01 Jan 2025, 17:47
Official
Hi Kagiso,
We've received your review and are truly sorry for the service you experienced. Your feedback is crucial to us, and we're committed to a detailed investigation to address your concerns. Expect a follow-up from us during business hours to resolve this matter to your satisfaction.
Warm regards,
Old Mutual Complaints Management
We've received your review and are truly sorry for the service you experienced. Your feedback is crucial to us, and we're committed to a detailed investigation to address your concerns. Expect a follow-up from us during business hours to resolve this matter to your satisfaction.
Warm regards,
Old Mutual Complaints Management
Old Mutual's replyOfficial
02 Jan 2025, 09:46Thank you for your patience, we will reach out to you today.
Old Mutual's reply02 Jan 2025, 09:46
Official
Thank you for your patience, we will reach out to you today.
KS
Kagiso S's updateReviewer Update
02 Jan 2025, 11:38I’m still waiting
KS
Kagiso S's update02 Jan 2025, 11:38
Reviewer Update
I’m still waiting
KS
Kagiso S's updateReviewer Update
02 Jan 2025, 12:22Even after complaining on hello Peter I still need to wait . I will be logging a complaint with your CEO directly
KS
Kagiso S's update02 Jan 2025, 12:22
Reviewer Update
Even after complaining on hello Peter I still need to wait . I will be logging a complaint with your CEO directly
Old Mutual's replyOfficial
02 Jan 2025, 12:38A complaint assessor has been assigned to your complaint, and will be reaching out to you shortly.
Old Mutual's reply02 Jan 2025, 12:38
Official
A complaint assessor has been assigned to your complaint, and will be reaching out to you shortly.