Zero feedback from assessor

Item: Old Mutual
Rating: 1
Author: michelle B

My policy number is ***3 I requested a payout due to ill health Sending numerous emails to ask progress with zero feedback All requested documents submitted Dr Michelle van Bommel

Helpful (0)

Replies (3)

Old Mutual's replyOfficial

16 Jul 2021, 11:01

Dear Michelle V

We are sorry to hear about the service experience. We will investigate and contact you directly to assist.

Regards
Bilqees Carelse
Old Mutual Complaints Management

Best regards,

Old Mutual's reply16 Jul 2021, 11:01

Official

Dear Michelle V

We are sorry to hear about the service experience. We will investigate and contact you directly to assist.

Regards
Bilqees Carelse
Old Mutual Complaints Management

Best regards,

michelle B's updateReviewer Update

16 Jul 2021, 11:27

Thank you
I received an email now stating that the Drs confirmation letter was not received which is not the case
I received a confirmation email saying that it was indeed received
I have sent it now again stating that he support the medical records sent
Regards

michelle B's update16 Jul 2021, 11:27

Reviewer Update

Old Mutual's replyOfficial

15 Jul 2022, 08:07

This is merely an update on Hellopeter that this matter was resolved

Best regards,

Old Mutual's reply15 Jul 2022, 08:07

Official

This is merely an update on Hellopeter that this matter was resolved

Best regards,

Zero feedback from assessor

About

Community

Businesses

Follow Us