ZERO customer service or interest by Old Mutual

Old Mutual must really be the worst company in South Africa relating to their customer treatment. I will not even use the word 'service' and 'customer' in the same sentence as they do not go together in dealing with Old Mutual. Please, everybody who looks at this website take note of peoples comments and DO NOT deal with Old Mutual. They certainly do not care about their customers. You only have to note the 560 odd pages of reviews of which I would imaging about 99% are negative. In about 20 pages I looked at a while back, there is not one positive review. I am astonished how a company can keep on operating with an attitude like they have towards their policy holders.

Our issue with Old Mutual related to a policy which Old Mutual suddenly stopped and which we only realised when the debit order was refunded. Accordingly the reason was that Old Mutual was not receiving enough income on this policy to sustain certain budgets, as though that is now the policy holders fault!! When querying this, Old Mutual claimed that they had posted a letter to us which we did not receive. On doing research we discovered that at the time the letter was allegedly sent, the Post Office were having an extended national strike and post was not being delivered. Posting important information is such an archaic method of communicating with customers! Old Mutual were not interested and unwilling to reinstate or update our policy even though we were happy to go through updated medical checks etc.

End result was that about 20 years of uninterrupted policy payments were lost!!!