MP
Melanie P
1 reviews | Active since Mar 2026
21 Mar 2026, 22:20
Zero customer service
Death benefit pay out delay, due to incorrect documents emailed to a non benificarie. Same excuse for process of pay out with zero communication from old mutual
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Replies (2)
Old Mutual's replyOfficial
22 Mar 2026, 09:44Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply22 Mar 2026, 09:44
Official
Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's replyOfficial
26 Mar 2026, 14:10Good day Melanie
Thank you for your patience while we attended to this matter.
We confirm that the death claim has now been finalised and the payout process completed. We sincerely apologise for the frustration and lack of communication you experienced during the process.
Should you require any further assistance or have any outstanding questions, please do not hesitate to contact us so that we may assist further.
Kind regards
Old Mutual Complaints Management
Thank you for your patience while we attended to this matter.
We confirm that the death claim has now been finalised and the payout process completed. We sincerely apologise for the frustration and lack of communication you experienced during the process.
Should you require any further assistance or have any outstanding questions, please do not hesitate to contact us so that we may assist further.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply26 Mar 2026, 14:10
Official
Good day Melanie
Thank you for your patience while we attended to this matter.
We confirm that the death claim has now been finalised and the payout process completed. We sincerely apologise for the frustration and lack of communication you experienced during the process.
Should you require any further assistance or have any outstanding questions, please do not hesitate to contact us so that we may assist further.
Kind regards
Old Mutual Complaints Management
Thank you for your patience while we attended to this matter.
We confirm that the death claim has now been finalised and the payout process completed. We sincerely apologise for the frustration and lack of communication you experienced during the process.
Should you require any further assistance or have any outstanding questions, please do not hesitate to contact us so that we may assist further.
Kind regards
Old Mutual Complaints Management