Zero communication on urgent funeral claims –

I am appalled by the complete lack of service and empathy from Old Mutual during an incredibly difficult time. My premiums are fully paid up, yet I cannot get a single response regarding my claim.

I submitted my claim on WhatsApp last week and have received zero correspondence. I have sent multiple emails with no reply, and every attempt to reach a consultant by phone since last week leaves me hanging without ever getting through.

The funeral is approaching and I am completely unable to finalise the outstanding arrangements because Old Mutual refuses to communicate. I do not want automated templates. I need a phone call immediately with a clear explanation of what the hold-up is for reference numbers *** and ***.