AA
AG A
1 reviews | Active since Dec 2013
03 Nov 2021, 07:37
ZERO COMMUNICATION ON CLAIM
My late mom's pension is with Old Mutual and after she has passed in July I have waited for them process the claim. I have received ZERO communication from them despite contacting them at least 10 times. I just want to know what the process is with such a claim. It is hard enough to lose a loved one and to get closer but this has been drawn out so long with no feedback. Totally in the dark!
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Replies (3)0
Replies (3)
Old Mutual's replyOfficial
03 Nov 2021, 07:39Dear Ag V
We are sorry to hear about your service experienced. We will investigate and contact you directly regarding this matter.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We are sorry to hear about your service experienced. We will investigate and contact you directly regarding this matter.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Best regards,
Old Mutual's reply03 Nov 2021, 07:39
Official
Dear Ag V
We are sorry to hear about your service experienced. We will investigate and contact you directly regarding this matter.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We are sorry to hear about your service experienced. We will investigate and contact you directly regarding this matter.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Best regards,
AA
AG A's updateReviewer Update
09 Nov 2021, 07:56A week later no one has contacted me apart from the email that they actually will contact me -why??
AA
AG A's update09 Nov 2021, 07:56
Reviewer Update
A week later no one has contacted me apart from the email that they actually will contact me -why??
Old Mutual's replyOfficial
15 Jul 2022, 07:53 This is merely an update on Hellopeter that this matter was resolved
Best regards,
Old Mutual's reply15 Jul 2022, 07:53
Official
This is merely an update on Hellopeter that this matter was resolved
Best regards,