Your service is worse than losing a loved one

My late mother had a policy with Old Mutual. She passed away in January 2021, I also claimed on her life policy in January 2021. Payment to 2( out of 3) beneficiaries was made on the 2 February 2021. I visited ur Woodmead branch on 9 February 2021 to follow up, with fail on why no payment was made 5o the 3'rd beneficiary. I called on ur Call Centre on the 23 February and spoke Lucas, who assured me that the payment for the last beneficiary was approved that payment would be that same week. No money was paid.

I called again on the 04 March 2021 and spoke to Busisiwe who also told me that payment would be made that week. She also promised to get her Team Leader, Razia Benjamin to call me that same day. No contact was made to me by this Team Leader to date.

I called again on the 09 March 2021 and spoke to Annita who also said the same old story and that a Razia would call me. Why don't your Team leaders return calls?

It has been a pain having to call u so many times about the same issue and not get feedback. I'm not sure if the Old Mutual wants us to forget about the money. I am really disappointed.