Your created an expectation and let us down

We app**** for a loan, We submitted our credentials on sms, and was contacted by Old Mutual after the sms was sent. Old mutual send us a loan application with three consolidated options of a loan, alluding to the fact that we already qualified. The sales person called us and advised telephonically of how Old mutual can assist. After a day we were asked to submit the bank details and all documents again, We were then told that we do not qualify. An expectation was raised when we got the consolidated options to choose from , and then let down. I do not understand why your company offered a loan and then did the investigation thereafter. You created an expectation and let us down, Im super disappointed and will never promote your comany again.