Your Consultants Need To Know Their Work!!!

On the 7/12/2015, I submitted all my paper work for a Flexi Pension cover that was to mature on the 30th of December 2015. I was told that the money would be deposited on that very day. As a result, I planned a holiday. On the 29th, I called my financial adviser, Tshilidzi Rabaloi to confirm everything. No money was paid into my account. On the 31st, the financial adviser, who happens to be the only one in the whole of Soweto, was unavailable. My claim was not processed. I've had to cancel all my bookings because all of a sudden, the claim will take 7 to 14 days from the day of maturation, to be processed.<br> My children and grandchildren are distraught, we were looking forward to spending my mom's 84th birthday away from Jhb. <br> You people need to do your job! Explain things correctly! Don't sell us dreams!!! This incident was one of the worst of many that I've experienced with Old Mutual. How can you have one financial adviser in the whole of Soweto? The consultant I had on the 31st, I had to do his job for him half of the time! It would be great to have well trained consultants. Any cancellation fees should be paid by you.