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KM
Kaylyn M

1 reviews | Active since Jan 2025

23 Jan 2025, 11:33

You'll dont know how to help a client you'll need some serious training

I wish I could give you'll no stars ...your agent don't know there jobs ...only thing they know is to send me to the automated calls ...I want to speak to agent but can never get through ...worst service in the world ...you'll make withdrawing money so damn difficult...but to take it you'll very fast ....

I just need my money and I've already wasted all my airtime over R500 trying to speak to a actual person that help my issue...

OLD MUTUAL IS THE WORST COMPAY IN THE WORLD ....

0
Replies (18)
Old Mutual
Old Mutual's reply23 Jan 2025, 11:43
Official
Good day Kaylyn

We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.

Kind regards
Old Mutual Complaints Management
KM
Kaylyn M's update23 Jan 2025, 11:49
Reviewer Update
Make direct contact with me now...I'm tired of you'll playing games with me ...solve my issues now...and pay me out ....it's not so difficult
KM
Kaylyn M's update23 Jan 2025, 11:50
Reviewer Update
You'll are just filled with empty promises
KM
Kaylyn M's update23 Jan 2025, 11:52
Reviewer Update
You'll just look for every way to make a client lose interest in the withdrawal so that you'll can keep the money
Old Mutual
Old Mutual's reply23 Jan 2025, 11:52
Official
Good day Kaylyn,

We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
KM
Kaylyn M's update23 Jan 2025, 11:53
Reviewer Update
Everything about old mutual is trash .......EVERYTHING
KM
Kaylyn M's update23 Jan 2025, 11:55
Reviewer Update
I'm tired of the useless emails .my number is ***


Get someone who knows their job to call me
Old Mutual
Old Mutual's reply23 Jan 2025, 11:58
Official
We fully understand your frustration and sincerely apologise for the inconvenience caused. We can assure you that our team is aware of this matter and will be in touch to assist.
KM
Kaylyn M's update23 Jan 2025, 12:03
Reviewer Update
Why is it so damn hard for you'll to just pay me my money ??????????
KM
Kaylyn M's update23 Jan 2025, 12:09
Reviewer Update
Still have not got a email
...
Old Mutual
Old Mutual's reply23 Jan 2025, 12:11
Official
We are really sorry for the frustration caused. Rest assured that our team will be in touch with an update.
KM
Kaylyn M's update23 Jan 2025, 12:19
Reviewer Update
When are you'll going to be in touch ???
KM
Kaylyn M's update23 Jan 2025, 12:20
Reviewer Update
Because it's not hard to pick up the phone and dail my number
KM
Kaylyn M's update23 Jan 2025, 12:20
Reviewer Update
Or maybe your team sent me a letter ...that's why it's taking forever
KM
Kaylyn M's update23 Jan 2025, 12:27
Reviewer Update
The ***eon service that you'll are using needs a energy drink
Old Mutual
Old Mutual's reply23 Jan 2025, 12:43
Official
We have requested for our team to make contact within 24 hours.
KM
Kaylyn M's update23 Jan 2025, 12:49
Reviewer Update
Wow .....the client now must wait even longer ....
I'm not a fortune teller...but i can predict no one will contact me
Old Mutual
Old Mutual's reply23 Jan 2025, 13:22
Official
Good day Kaylyn,

We understand your frustration and truly apologise for the delay. Please be assured that your matter is a priority, and the team will be in touch soon

Regards
Old Mutual Complaints Management