TX
Thobile X

1 reviews | Active since Jun 2016

23 Jun 2016, 07:24

Yet another UNHAPPY Old Mutual client

<p>Old Mutual has to be the MOST *********** service provider i know. Im not only extremly angry but highly dissappointed. I have been trying to cancel my 3 policies with this company for 4 months now. Only 1 was cancelled yet the 2 are still active. I have Faxed, emailed, and called but n-one is getting it done. Can someone please help me as i literally want NOTHING to do with this company EVER again. I wouldnt refer Old Mutual to my worse enemy</p>

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Replies (3)
Old Mutual
Old Mutual's reply23 Jun 2016, 07:30
Official

Hi Thobile

I am sorry to hear about the service you have experienced. We will investigate and contact you directly to resolve.

Kind regards

Belinda Hunt

Old Mutual
Old Mutual's reply25 Jul 2016, 17:42
Official

Good day Thobile

I confirm that your Greenlight policy has now also been cancelled. I sincerely apologise for the delay.

Kind regards

Belinda Hunt

Old Mutual
Old Mutual's reply15 Aug 2016, 12:40
Official

Dear Thobile

I confirm that the R*** is the disinvestment value of your investment - the unit pricing, etc came through quicker than expected. This is in respect of the last policy ***********, which was not initially processed.

I sincerely apologise for the delay and any inconvenience caused.

Kind regards