Wrongful termination is *******!!!

The shock I got today!! At the end of April I was going through my Bank Statement to discover that Old Mutual GreenLight didn’t deduct for the month of April. Sent an email inquiring got no response, went into the Clearwater branch and was informed that I have no policies my policy was terminated.

What I find very irritating is that this policy is 13 years old and for 13 years there has been no unpaids or missed payments but this year 2021 at the end of January I went in to change my beneficiary cause my brother passed away. So I changed my beneficiary and asked for my deduction date to be changed from the 20th to the 1st of the month. Surprise surprise on the 22nd of February a deduction was done and it was unpaid. I received and email on the 26 February informing me that my policy was unpaid. I responded to *** but no one came back to me since. On the 1/3/2021 a deduction was made but on the Old Mutual books noooooo 1 unpaid equals termination of policy. My policy reflects cancelled on the 26/3/2021 how the **** is that possible?? What angers me the most is the Call consultant in Cape Town who ********ly responded by saying it is my fault that the policy was terminated and that I should complete a revival form. Someone is slacking and it’s costing me time and headache.