Wrongful Information

I tool a life cover for my granny of which Old mutual representative came to my house to explain the cover to me. Finally after hours of explaining the cover I was interested, I took a cover that pays R30 000 should anything happen to my granny the cover will be active after 6 months.<br> from November 2014 till now(June 2015) with the cover alive, early this month I wanted to Enquire about the cover when I call centre I was told that the cover covers for R20 000 only not R30 000. I have sent my complain to Old Mutual Head office and Zakhele Vilakazi revert back to me, firstly she asked me to sent the copy of the policy of which initially when I lodge a complain I attached it, second they have **** about turn over time, and thirdly after communicating with me via email She said she cant help me whether the information that I was given is wrong or not, I just had to pay. nothing she can do on her site!. the copy that I was given doesn't have much information and they have failed to present the full package that I have signed.<br> <br> Old Mutual is robbing us, when one enquires they pull their customers around until we get tired.