ML
Mpfuleni L
1 reviews | Active since Jul 2016
20 Jan 2026, 13:33
WRONGFUL CANCELLATION OF MY MORE THAN 3 DECADES LIFE COVER
MY LIFE COVER OF MORE THAN 30 YEARS IS CANCELLED BECAUSE OLD MUTUAL THINKS I MISSED A PAYMENT IN NOVEMBER BUT Ms AZRA FROM OLD MUTUAL CONFIRMED THAT THE DEBIT ORDER DID GO THROUGH IN NOVEMBER AND I ALSO HAVE BANK STATEMENT TO ATTESTS TO THIS. I HAVE BEEN TRYING TO CONTACT THE BUT IN VAIN. EVEN WENT TO THEIR SOUTHDALE & HARRISON STREET BRANCHES .IAM MISERABLE & FRUSTRATED RIGHT NOW, THIS SO UNFAIR.
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Old Mutual's replyOfficial
20 Jan 2026, 13:57Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply20 Jan 2026, 13:57
Official
Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management