Wrong profiles

Me and my twin sis we have policies with oldmutual But they mixed our profile always an we keep going to correct them but they don't do them accordingly ou I'd number persal number an names differ but they fail to do th correct once

We want to b help by one person to avoid this mixed up but it seems as if we are visitors no 1 takes our query serious and the lady try by all means to help but don't get support from head office polices to be fixed

She even wrote down policy number names I'd and perusal number for head office to see who owns what it's been months we struggle with this

Even in the branch they think it's a friendships and its not wewant to fix our policies