Wrong policy issued and over month to get my own money back or any actual feedback

For more than 2 months all I am asking is for my refund to be given back to me. A consultant phoned and I agreed to increase one of my investments. It turned out that this person issued a whole separate policy for me and this was not discussed. Went into branch and they needed proof if deduction. Send my bank statements. Not enough. But they have voice recording as well as a active policy which is only active as they got premiums. I went into the branch and completed forms with Ricardo Williams. And all this was again send to Kareemah Sulayman . No feedback on where my money is. If this is the way old mutual is going is it really that good a company to put your money is. All this technology and they cannot see or give my money back that some call centre person incorrectly issued