Wrong debit order date :(

I don’t know why but Old Mutual decided to debit my account on the 25th this month instead of the agreed 27th even though the 27th is during the week. I have been trying to call and since Tuesday and being on wait for long periods with no answer. I sent an email on Wednesday regarding this issue and there’s still not been a response.

This is very irresponsible on their side as it’s costing be banking penalty fees for having insufficient funds for their debit order. I have been with Old Mutual since 2018 and haven’t had any such issues. What was the reason for the debit order on the 25th? Is this the kind of issues I’m going to be faced with in future?

Regards,