Wrong debit order date

Last year in December I reinstated my green light policy with Old Mutual which was cancelled without me knowing. I specifically told the consultant that assisted me to debit me on the 27th of each month. The consultant advised me that the first debit order will go on the 5th of each month and the next debit order will go off the 27th of each month. Old Mutual didn’t debit me on the agreed debit order date which is the 27th of each month and now my account policy has lapsed again. The reason why I wanted my debit to go on the 27th is because I knew exactly that I will have funds on my account. I really don’t know how many times I must deal with such unprofessional behaviour from this green company, it is disgusting!! . I also noticed that when you guy’s reinstated my policy my daughter funeral cover was not reinstated and when the consultant called me I asked her how is medical underwriting related to a funeral cover. I know full medical underwriting is done for life insurance only!! On your system you *********** people will see that when I took up the policy my daughter was very young and years later she was diagnosed with asthma and all you do is send me an email stating that she won’t be covered for funeral cover. I also work for an insurance company and this is the first time I am hearing of such . It seems to me that this company is not about retaining customers afterall. Since all calls are recorded please go find the recording where i specifically asked to be debited on the 27th of each month and fix it please. It is not my fault the debit order never go through and once again I was not notified yet I have given you guys my contact details etc.