WOW OLD MUTUAL! I’m so DISAPPOINTED!!!!

How I wish there was an option for a -100 rating, I’m disappointed with Old Mutual. If you can hear the Financial Advisor how they smooth talk you into taking their products you wouldn’t know that they’ll disappoint you. So last year around May I took a Tax Free Savings account where they were deducting 500pm. Due to financial difficulties I decided to cancel so I can get that money to solve an urgent problem, I called and emailed the customer services requesting to do so, they sent me a form I filled it in and submitted all the required docs. I received an email confirming that they’ve cancelled and they will release the funds (they didn’t say how much). I called today to inquire how it will take because I really need this money it’s very URGENT!!! They put me on hold for good 10 minutes, mind you this was my last airtime. Finally! The guy who picked the phone told me that it is not stated on his side that they will release funds but it’s written “cancel the plan” , I really don’t know what to do , I don’t have any cent in my name to even visit the branch in town or call again. I wish this matter to be resolved very quickly as I urgently need the money