MJ
Mamello J
1 reviews | Active since Dec 2016
03 Aug 2020, 15:17
Worst Tax free savings account ever and Poor Customer service
Nobody ever picks up when you call the customer care.I sent an email last week regarding my tax free savings account,want the debit order to be stopped up to this day it still hasn't been updated,i keep calling and the consultant tells you "its not done i will send it to processing department" the same thing was said today and last week and still nothing is done.I also want to do de invest funds it seems like a hustle
Helpful (0)
Replies (4)0
Replies (4)
Old Mutual's replyOfficial
04 Aug 2020, 08:57Dear Mamello Jafta
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Brent Sellidon
Old Mutual Complaints management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Brent Sellidon
Old Mutual Complaints management
Old Mutual's reply04 Aug 2020, 08:57
Official
Dear Mamello Jafta
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Brent Sellidon
Old Mutual Complaints management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Brent Sellidon
Old Mutual Complaints management
MJ
Mamello J's updateReviewer Update
04 Aug 2020, 13:22Why did you guys send me a tax certificate?? I did not ask for it but rather confirmation that my request for the debit order to be stopped has been processed ‼️
I still haven’t received proof of payment for the withdrawal I asked for. WHATS GOING ON?
I still haven’t received proof of payment for the withdrawal I asked for. WHATS GOING ON?
MJ
Mamello J's update04 Aug 2020, 13:22
Reviewer Update
Why did you guys send me a tax certificate?? I did not ask for it but rather confirmation that my request for the debit order to be stopped has been processed ‼️
I still haven’t received proof of payment for the withdrawal I asked for. WHATS GOING ON?
I still haven’t received proof of payment for the withdrawal I asked for. WHATS GOING ON?
MJ
Mamello J's updateReviewer Update
06 Aug 2020, 10:49I still haven’t received POP for the de investment amount I requested
MJ
Mamello J's update06 Aug 2020, 10:49
Reviewer Update
I still haven’t received POP for the de investment amount I requested
MJ
Mamello J's updateReviewer Update
06 Aug 2020, 15:55Spent The Whole day trying to call Old Mutal. Nobody picks up. Till this day I have not received POP for the de investment I made. What a pathetic service
MJ
Mamello J's update06 Aug 2020, 15:55
Reviewer Update
Spent The Whole day trying to call Old Mutal. Nobody picks up. Till this day I have not received POP for the de investment I made. What a pathetic service