1 reviews | Active since Oct 2025
WORST SERVICES EVER 📌
I would like Old mutual to contact me as I experienced the worst service ever, my cell is on recording and my entire conversation was recorded. At first a wonderful lady assisted me with my question and there was 3 policies, she could only help with the enquiry of 2 and she put me through to a different department for the 3rd policy. At first the lady was helpful and then she started talking like a robot, don't give you a chance to speak, I had questions and she could not take the time to "pause" and listen I have my cell for more then 25 years, and she kept on going about my previous cell number and the more I am trying to speak to her the more she goes on like a robot and then pressed the phone so we were disconnected. I would like Old mutual to contact me as quickly as possible because I have this policies for more then 25 years of not longer and this is how you are treated..... How are they going to treat you when something is happening. Very very unsatisfied client
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
