Worst service received

I have submitted a claim to superfund in March 2025 and to date I still have not been paid out. I made numerous calls and sent emails but I keep getting the run around. I get told that people went on leave and did not complete processing my claim and always get told that it is going to be escalated yet nothing seems to happen. I go into a branch at least once a week to check make a all and get told the same thing all the time. On the 4th of June 2025 I got an SMS to say that the disinvestment process has started and it will take 3-5 business days. The 11th of June 2025 I went to the branch again to find out what happened and they said a glitch on the system and was supposed to be rectified by 17 June 2025 and no communication from them. Worst service I have ever received from such a reputable company.